Biggest Headline of 2008: The Reign of Starbucks Fades
Starbucks Shuts Down to Refocus
To get its groove back, the coffee chain decided to refocus on the customer experience. In an effort to retrain its 135,000 employees in creating the perfect shot, Starbucks closed all of its standalone doors nationwide for three hours.
The media joked about the event, calling it the "full caffeine eclipse," but the store came back with a new, post-training philosophy: "Your drink should be perfect, every time. If not, let us know and we'll make it right."
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Anthony Peto
Panache
Theory
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4 times out of 10 my STARBUCKS drinks taste like they were made with AJAX soap. It's quite disappointing!
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Please share your opinion with our community, but make sure it is on topic and follows our Community Rules. We moderate comments and prohibit personal attacks, threats, spam, lewd images, or the promotion of your personal website.