One of the things I love about this digital age is that we have more power as consumers, because we now have a public online forum to voice our dissatisfaction. Sometimes you may feel like your complaints are going unheard. Perhaps the firm did not respond to your multiple calls and emails or maybe the customer service rep was just plain rude. As frustrating as it is, we know that the "customer is always right" adage is no longer true for many establishments. But don't worry, there are plenty of places to voice your unhappiness. Here are some of them:
- Amazon: If you're unhappy with any product you have received, leave a review on Amazon.com to enlighten other customers. Amazon is the largest online retailer in the US so your review will definitely be seen by many pairs of eyes.
- The Consumerist: A bulk of the posts on consumerist.com come from complaints and tips from readers. The blog also scours the news to find other examples of consumers being wronged. Some of the top posts include a customer getting banned from Best Buy after catching the store doing something illegal.
- Yelp: Compelling Yelp reviews can really make a difference. I've gotten messages from shop owners thanking me for my positive review and some who requested me to take down a negative one. Remember, you're the one with the upper hand so don't be cowed by store owners who try to threaten you.
For more places to vent, read on.